Buying Crypto

How do I buy cryptocurrency with a bank card?

In the Tangem app, you can buy cryptocurrency using integrated on-ramp services: Mercuryo, MoonPay, Simplex and Unlimit.

Step-by-step instructions
To buy cryptocurrency, follow these steps:

1. Open the Tangem app and log in to your wallet.
2. On the main screen, select the cryptocurrency you want to buy.
3. Click Buy.
4. Confirm the country of residence. Change it if necessary.
5. Specify the amount, select the provider, and click Buy.

After that, you will be redirected to the selected service. Follow the instructions to complete the transaction.

Detailed guides are also available on the providers’ websites: 

• Mercuryo: How do I buy cryptocurrency using Mercuryo 
• MoonPay: How do I buy cryptocurrency with MoonPay 
• Simplex: Buying cryptocurrency through Simplex

What to do if you haven't received the cryptocurrency

After a successful payment, the cryptocurrency will be sent directly to your Tangem Wallet address. Providers try to ensure that cryptocurrencies are sent quickly, but sometimes it can take several hours.

If you haven't received the cryptocurrency, contact the support service of the chosen provider.

• If you used Mercuryo, message the online chat in the lower right corner of the Mercuryo website or email support@mercuryo.io. 
• If you used MoonPay, message the online chat in the lower right corner of the MoonPay website or email support@moonpay.com. 
• If you used Simplex, use the online chat in the lower right corner of the Simplex website or email support@simplex.com. 
• If you used Unlimit, submit a request via the link: Get in touch with Unlimit Crypto support team.

Terms of purchase
Mercuryo:

• Available Fiat currencies
• Supported cryptocurrencies
• Non-operational countries
• Payment methods
• Minimum and maximum limits

MoonPay: 

• Available fiat currencies 
• Supported cryptocurrencies
• Non-operational countries 
• Payment methods 
• Minimum and maximum limits

Simplex:

• Available Fiat currencies
• Supported cryptocurrencies
• Non-operational countries
• Payment methods
• Maximum limits

Unlimit:

• Available Fiat currencies
• Supported cryptocurrencies
• Non-operational countries
• Payment methods
• Maximum limits

Why is the Buy button disabled?

In the Tangem app, you can buy cryptocurrency using integrated on-ramp services: Mercuryo, MoonPay, Simplex and Unlimit.

If the Buy button is inactive for a specific token, it means that the purchase isn't available from current providers for one of these reasons: 

• Any provider doesn't support the selected token.
• None of the providers offer services in your country.

Supported Cryptocurrencies and Regions

For Mercuryo:

• Supported cryptocurrencies
• Non-operational countries

For MoonPay:

• Supported cryptocurrencies
• Non-operational countries

For Simplex:

• Supported cryptocurrencies
• Non-operational countries

For Unlimit:

• Supported cryptocurrencies
• Non-operational countries

We plan to add more providers to facilitate cryptocurrency purchases in the future. Meanwhile, you can use alternative methods, such as buying cryptocurrency on a centralized exchange (CEX) and then transferring it to your Tangem wallet.

What is the commission when buying cryptocurrency?

The fee for purchasing cryptocurrency in the Tangem app depends on the terms set by the integrated services Mercuryo, MoonPay, Simplex and Unlimit. The exact amount is determined by these services and may vary depending on the chosen payment method, specific cryptocurrency, fiat currency, and your country of residence. It is recommended to check the conditions provided by Mercuryo, MoonPay, Simplex and Unlimit directly in the app before making a purchase to find out the exact fee for your case.

Card payment fails when buying cryptocurrency. What do I do?

In this case, the issue is with the selected provider. The Tangem app lets you buy cryptocurrency through third — party services — Mercuryo, MoonPay, Simplex and Unlimit.

For help with this issue, we suggest reaching out to the support team of the service you're using.

• If you used Mercuryo, message the online chat in the lower right corner of the Mercuryo website or email support@mercuryo.io.
• If you used MoonPay, message the online chat in the lower right corner of the MoonPay website or email support@moonpay.com.
• If you used Simplex, use the online chat in the lower right corner of the Simplex website or email support@simplex.com.
• If you used Unlimit, submit a request via the link: Get in touch with Unlimit Crypto support team.

We plan to add more providers to facilitate cryptocurrency purchases in the future. Meanwhile, you can use alternative methods, such as buying cryptocurrency on a centralized exchange (CEX) and then transferring it to your Tangem wallet.