Fund transfers

  • Where can I see a list of all completed transactions?

    You can view the list of transactions through Explorer. To do this, you need to enter the wallet in the Tangem app, tap on the required cryptocurrency on the main screen, and select the "Explore address" option.

  • How to transfer cryptocurrency from an exchange/wallet to Tangem?

    You can transfer cryptocurrency, supported by the Tangem app, to your wallet address. To do this, you need to generate a recipient address in the Tangem app.

    What you need to do:

    1. Open the Tangem app by scanning your card.

    2. Tap the "Manage tokens" button.

    3. In the list of tokens, find the needed cryptocurrency using the search bar.

    4. To the right of the cryptocurrency name, there is an arrow, tap on it, and the list of available networks will open.

    5. Turn on the toggle (switch) of the network you want and tap the "Save changes" button. Here you may need to scan the card again.

    6. Once the token is added to the home screen, tap on it, and you will see the public address below the "Copy" button.

    Note that the network you select for the token in step 5 must match the transfer network you choose on the exchange.

  • How to choose the correct network for funds transfer to Tangem Wallet?

    You can only transfer to your wallet address the cryptocurrency supported by the Tangem app. The complete list of supported cryptocurrencies can be seen in the "Manage tokens" section of the Tangem app. Here in the list of tokens, you can find the cryptocurrency you need using the search bar. Then, to the right of the cryptocurrency name is an arrow, tap on it, and it will open a list of available networks for the selected token. You can use any of the listed networks. Please note that the network you choose for the token must coincide with the transfer network you choose on the exchange when sending funds.

  • Why did I send money to Tangem Wallet, but it did not come?

    For each of the supported blockchains (networks), the Tangem secure chip generates a unique address. But many popular tokens exist on multiple networks. Because of this, users sometimes confuse addresses and send tokens on one network to an address on another network, making them inaccessible. In the Tangem app, it is possible to get access to such tokens. You just need to create the custom token with the required address. Here is the step-by-step guide on how to do it at the link.

  • How to transfer cryptocurrency, if the wallet does not support the required network?

    If you can't find the token you need in the tokens list in the "Manage tokens" section, you can use the function of adding a custom token to the wallet yourself.

    This feature is available for the following blockchains (networks): Arbitrum, Avalanche C-Chain, BNB Beacon Chain, BNB Smart Chain, Ethereum, Ethereum Classic, Ethereum Fair, Ethereum PoW, Fantom Opera, Gnosis Chain, Optimistic Ethereum, Polygon, RSK, Solana, Tron. If the required network/token is not in the "Manage tokens" section or in the above list, then this token/network is not yet supported by the wallet, and its transfer to the wallet is impossible.

    To create a custom token, choose the "Manage tokens" section in the Tangem app, then tap on the "+" icon in the upper right corner of the token list. To add a token, you need the following inputs:

    1. The token's smart contract address. The address can usually be found on coinmarketcap.com or in the Explorer (browser) of the corresponding blockchain.

    2. The network on which you want to add the token. The Tangem app offers the following networks: Arbitrum, Avalanche C-Chain, BNB Beacon Chain, BNB Smart Chain, Ethereum, Ethereum Classic, Ethereum Fair, Ethereum PoW, Fantom Opera, Gnosis Chain, Optimistic Ethereum, Polygon, RSK, Solana, and Tron.

    3. Token name (for example, Bitcoin) and token symbol (for example, BTC).

    4. Decimals determine the value into which one token can be split for transactions. This value can be found in the token overview in the Explorer of the corresponding blockchain.

    5. BIP44 coin type. For this operation, "Default" is usually selected.

     

    For example, to add BinaryX (BNX) token on the BNB Smart Chain network, you need to fill in the fields as follows:

    1. Contract address: 0x8C851d1a123Ff703BD1f9dabe631b69902Df5f97

    You can see this contract address in the Contracts section at the link.

    2. Network: BNB Smart Chain.

    3. Token name: BinaryX.

    4. Token symbol: BNX.

    5. Decimals: 18.

    You can see the number of decimal places in the token card in Explorer.

    6. BIP44 Derivation: Default.

    Detailed instructions are also available on our blog.

  • What to do if I transferred XRP to Tangem Wallet, but 10 less XRP came in? What to do if I transferred XLM to Tangem Wallet, but received 1 less XLM?

    In XRPL and Stellar blockchains, there is the concept of an account. Opening an account in XRPL is enough to deposit at least 10 XRP, in Stellar — 1 XLM. When you open an account, these funds are reserved and remain unavailable for withdrawal. For example, if you deposit 30 XRP — 10 XRP will be reserved for creating an account, and the balance will show 20 XRP, which can already be spent.

  • What does "Account is not created" mean in the XRPL/Stellar wallet?

    In XRPL and Stellar blockchains, there is the concept of an account. Opening an account in XRPL is enough to deposit at least 10 XRP, in Stellar — 1 XLM. When you open an account, these funds are reserved and remain unavailable for withdrawal. For example, if you deposit 30 XRP — 10 XRP will be reserved for creating an account, and the balance will show 20 XRP, which can already be spent.

  • How to send LUNC to Tangem Wallet?

    Tangem Wallet supports LUNC on the following networks: Ethereum (ERC20), BNB Smart Chain (BEP20), Polygon, Avalanche C-Chain, Solana, and Fantom Opera. You can see all the listed networks in the "Manage tokens" section. To transfer LUNC to your Tangem Wallet, you can use any of the listed networks.

  • What Tag/Memo should I specify when transferring XRP/XLM to Tangem Wallet?

    Destination tag/Memo/Message is an additional address value in numeric and/or string form. It allows identifying the recipient of an XRP/XLM transfer on a centralized exchange (e.g., Binance, Coinbase). You do not need to specify a destination tag when sending XRP/XLM coins from an exchange to Tangem Wallet. Since you are the one in control of this address, the coins will automatically appear in your Tangem Wallet.

    That said, some exchanges still offer to specify a tag when withdrawing coins. In this case, you can specify any value of the tag — for example, any number or digit. None of these numbers are needed to get your coins.

  • Why do I withdraw ETH from the exchange but is credited WETH?

    WETH (Wrapped Ethereum) are ETH coins not on its native network. So, if you send ETH on any network other than Ethereum, the tokens will come as WETH in Tangem Wallet.

  • How to find out my wallet address?

    To get your wallet address, you need to:

    1. Open the Tangem app by scanning your card.

    2. Tap the "Manage tokens" button.

    3. In the list of tokens, find the needed cryptocurrency using the search bar.

    4. To the right of the cryptocurrency name is an arrow, tap on it, and the list of available networks will open.

    5. Turn on the toggle (switch) of the network you want and tap the "Save changes" button. Here you may need to scan the card again.

    6. Once the token is added to the main screen, tap on it, and you will see the public address.

  • Does the wallet address stay the same for the entire time of use? Can I create multiple addresses for one token?

    All cryptocurrency wallet addresses remain the same. Public and private keys are changed only when you reset the card to factory settings and create a new wallet.

  • Why are the addresses of the different tokens the same?

    The token addresses on the same network and addresses on all EVM-compliant blockchains are the same for ease of funds transfer.

  • What is the fee for funds transfer?

    Tangem does not charge any fees when transferring funds. Only a network fee needs to be paid.

    This is a transaction fee that is paid to miners or validators. The fees depend on the network you use. For example, a Bitcoin transaction will have a different fee in comparison to transactions placed on the Bitcoin Cash, Ethereum, or Litecoin network. Fees can fluctuate depending on market demand and network capacity.

  • How to choose a network fee?

    When sending crypto assets, the network fees you offer determine your priority in the queue of pending transactions. Miners will prioritize transactions that offer high fees. Choose high fees if you require fast confirmation or lower fees if you can wait a while to save on fees. Tangem offers three levels of fee depending on the current network load: low, normal, and priority.

  • How to find out the network fee on the token transfer?

    The amount of the fee is shown in the token-sending window. Enter the destination address and transfer amount, and you will see the network fee.

  • Why is the "Send" button inactive?

    The network fee is always paid in the native coin of the network on which you make the transfer. For example, for BNB Smart Chain (BEP20) tokens, the fee is charged in BNB, for Tron tokens — in TRX, etc. In this situation, it is necessary to check the availability of the native currency on balance to pay the fee.

  • What does rent on the Solana network mean?

    This is the type of commission that exists on the Solana blockchain. Solana network charges a rent of 0.000002439 SOL every two days. Accounts that can't afford the rent are purged from the network. Deposit your account with more than 0.00089088 SOL to use it for free.

  • How to buy cryptocurrency? How to top up Tangem wallet from a bank card?

    The Tangem app allows you to buy cryptocurrency directly from your bank card through the integrated service Mercuryo. To do this, you should open the Tangem app by scanning your card and entering the access code. Then, on the main screen, choose the required cryptocurrency and tap the "Buy" button (or "Actions" and then "Buy"). After this, you will be redirected to the Mercuryo service. Detailed step-by-step instructions on buying cryptocurrency from a bank card through Mercuryo can be found at the link.

    The terms of purchase (available fiat currencies, supported cryptocurrencies, minimum/maximum limit, commission, payment methods, and non-operational countries) can be found on the Mercuryo website at the link.

  • Why is the "Buy" button inactive on some tokens?

    Buying cryptocurrencies in the Tangem app is done through the Mercuryo partner service. The cryptocurrencies available for purchase through the service are listed on the Mercuryo website at the link.

  • What is the fee when buying cryptocurrency from a bank card?

    Buying cryptocurrency in the Tangem app is done through the Mercuryo partner service. Accordingly, the amount of commission is set by Mercuryo service, not by Tangem. You can read more about the commission for buying cryptocurrency from the card on the Mercuryo website at the link.

  • What to do if I can't send a transaction?

    If you face an error when sending cryptocurrency from Tangem wallet, please send a request in the Tangem app in the appropriate window "Can't send transaction" by tapping on the "Contact support" button.

  • How to send cryptocurrency from the Tangem wallet?

    You can send cryptocurrency from your wallet in the Tangem app to the required recipient address.

    To do this:

    1. Open the Tangem app by scanning your card and entering your access code.

    2. Select the cryptocurrency you want to send on the main screen.

    3. Tap the "Send" button.

    4. In the sending window, specify the recipient's address. Be sure to verify the copied and pasted addresses.

    5. Next, specify the amount to send or its counter value. You can tap the "Maximum amount" button to empty the address.

    6. You can change the fee level on the "Network Fee" line. The default setting is "Normal".

    7. Verify all the inputs before you tap the "Send" button.

    8. To sign the transaction, scan the card, enter the access code, and scan the card again.

    After that, the transaction is successfully signed and sent to the blockchain. The balance will be updated after some time.

    You can track the status of the transaction through Explorer. To do this, go to the wallet overview in the Tangem app by tapping on the required cryptocurrency on the main screen and select "Explore address".

  • How to sell cryptocurrency? Can I withdraw money from Tangem to my bank card?

    The Tangem app allows you to sell cryptocurrency directly to your bank card through the integrated service MoonPay. To do this, you need to open the Tangem app by scanning your card and entering the access code. Then, on the main screen, choose the required cryptocurrency, tap "Actions", and then "Sell". After that, you will be redirected to the MoonPay service. Detailed step-by-step instructions on how to sell cryptocurrency through MoonPay can be found here.

    The terms of selling cryptocurrency (available cryptocurrencies, non-supported countries, fees, minimum amount of sale) can be found on the MoonPay website at the link.

  • What is the difference between "legacy" and "default" addresses?

    There are two types of wallet addresses: Segwit and Legacy. In the Tangem app, Segwit is displayed as "default", and Legacy — as "legacy". Using Segwit address reduces fees by about 30-40%, and the transaction processing speed is faster than Legacy. We offer two types of addresses because not all exchanges support Segwit addresses.

    You can transfer funds using any of these addresses.

  • How long does it take to process a transaction?

    Transaction processing time depends not on the wallet but on the blockchain (network) where the transaction was conducted. The speed of transaction processing on the network is affected by the load on that network.