Placing Orders

• Where can I buy Tangem Wallet?

  You can order a wallet on the official tangem.com website with delivery to any country (except Afghanistan, Belarus, Burundi, Central African Republic, Congo-Brazzaville, Congo-Kinshasa, Guinea, Guinea-Bissau, Iran (Islamic Republic of), Iraq, Korea (the Democratic People's Republic of), Lebanon, Libya, Mali, Myanmar (Burma), Nicaragua, Russia, Somalia, South Sudan, Sudan, Syrian Arab Republic, Venezuela (Bolivarian Republic of), Yemen, Zimbabwe).
  
  

  You can also explore purchasing options through our authorized resellers listed here.

• Is Tangem Wallet delivered to my country?

  You can order a wallet on the official tangem.com website with delivery to any country (except Afghanistan, Belarus, Burundi, Central African Republic, Congo-Brazzaville, Congo-Kinshasa, Guinea, Guinea-Bissau, Iran (Islamic Republic of), Iraq, Korea (the Democratic People's Republic of), Lebanon, Libya, Mali, Myanmar (Burma), Nicaragua, Russia, Somalia, South Sudan, Sudan, Syrian Arab Republic, Venezuela (Bolivarian Republic of), Yemen, Zimbabwe).
  
  

  A special note for customers from Taiwan, Turkey, China, South Korea, Brazil, Chile, Indonesia, and Saudi Arabia: to ensure that we can successfully deliver Tangem Wallet to you, please submit your tax ID at the checkout so that our logistics team can complete your order as quickly as possible.

• Is there a minimum order value?

  No, you can place any order you want and it will be delivered.

• How secure is buying a wallet from marketplaces?

  Tangem cards cannot be physically modified, as there is a monolithic chip inside the card. The software in Tangem cards cannot be modified.
  
  

  The official app can accurately verify the following:

  — that the card was produced by Tangem;

  — that the card is flashed with Tangem software.
  
  

  It would even be totally safe to buy in an underpass, thanks to its end-to-end certification. Most importantly, make sure that:

  1. You have installed the official Tangem app.

  2. The cards prompt you to create a wallet. If they do not, reset the cards to factory settings.

• Can I buy one Tangem Wallet card?

  Tangem Wallet is sold only in sets of 2 or 3 cards. Additional cards are needed to create a backup. If one of the cards is lost or stolen, the backup cards will help restore access to the wallet, and the access code is used to prevent an attacker from transferring your money.

• Can I modify an existing order by changing the item or adjusting the number of cards ordered?

  No. You can request an order cancellation at store@tangem.com. We will send an order cancellation email once your order has been successfully canceled.
  However, we cannot make changes or cancel an order that has already been shipped. We typically ship packages within 24-72 hours of order placement.

• How do I find my order number?

  When you have successfully placed an order on the website, you will receive an email notification that contains all of the order details such as the order number, item, quantity, etc. The order number can be found in the email.

• I haven’t received my confirmation email.

  After making a purchase, a confirmation email is sent to your mailbox. If you have not received this email, please check your spam folder.
  
  

  Once the order is shipped, you will receive another email with your tracking information.
  
  

  If the purchase was successful and you have not received the confirmation email, please contact our Support Team who will help resolve your issue.

• Is it possible to order Tangem cards with a custom design?

  We produce custom design cards for bulk orders. If you want to order custom cards, please get in touch with us at sales@tangem.com.

• How can I get a discount?

  At the moment, we do not have any ongoing extended official promotional offers. We always announce promos on our socials. You can subscribe to them here: Twitter, Telegram and Instagram. Make sure you follow us to stay on top of the latest news!

• What Ring sizes are available?

  The Tangem Ring is available in sizes 8 to 13 US. For assistance in choosing your ring size, please refer to our video tutorial or guide. 
  

  Sizes 6 and 7 US will be available for order by the end of January.

• How to measure your Ring size?

  For assistance in choosing your ring size, please refer to our video tutorial or guide.