You can reset one or all of your Tangem cards to factory settings. This reset erases private and public keys completely from a card and allows you to create a new wallet, i.e., generate new private keys.
To reset all three Tangem wallet cards, you must go through the process described in this article for each card.
Important! If you want to reset all of your cards to factory settings, including the main one and the backup cards, you need to transfer all your coins and tokens to another crypto wallet first. Failure to do so will result in permanent loss of all your crypto assets, without possibility to return them.
Make sure that you remember the access code for all your cards! We've seen a lot of cases where users successfully reset all Tangem cards except one. But since they've forgotten their access code for that last card, it becomes useless.
Follow the process below to reset your Tangem wallet to factory settings:
Open the Tangem app and tap the three dots in the upper right corner of the homepage.
Select the relevant wallet, i.e., the wallet you want to reset.
Tap Device settings on the Wallet settings page.
Tap Scan card or ring, enter your access code or biometric ID, and scan your Tangem Wallet to access its settings.
Select Reset to Factory Settings.
Select both options and tap Reset the card. Tap Reset again to confirm that you understand the implications of resetting the card to factory settings.
Enter your access code, tap Continue, and scan the card or ring. Your device will be reset to factory settings.
Next, you have to reset the next device in your wallet. Tap Reset to proceed.
Scan the second device, enter its access code, and scan it again. Repeat this process for the last card in your Tangem Wallet set, if you have one.
- Tap OK.