Tangemを購入

Fund Transfers

  • Where can I see a list of all completed transactions?

    You can view the list of transactions through the Explorer feature. To do this, you need to enter the wallet in the Tangem app, tap on the required cryptocurrency on the main screen, and select the "Transaction history" option.

  • How do I transfer cryptocurrency from an exchange/wallet to Tangem?

    You can transfer cryptocurrencies supported by the Tangem app to your wallet address. To do this, you’ll need to generate a recipient address in the Tangem app.
    What you need to do:
    1. Open the Tangem app by scanning your card.
    2. Tap the "Manage tokens" button.
    3. In the list of tokens, find the cryptocurrency you want using the search bar.
    4. To the right of the cryptocurrency name, you will see an arrow. Tap on it, and the list of available networks will open.
    5. Turn on the toggle (switch) of the network you want and tap the "Save changes" button. You may need to scan the card again.
    6. Once the token has been added to the home screen, tap on it and you’ll see the public address below the "Copy" button.
    Note that the network you select for the token in step 5 must match the transfer network you choose on the exchange.

  • How do I choose the correct network for transferring funds to Tangem Wallet?

    You can only transfer cryptocurrencies supported by the Tangem app to your wallet address. The complete list of supported cryptocurrencies can be viewed in the "Manage tokens" section of the Tangem app. In the list of tokens, you can find the cryptocurrency you need using the search bar. Then, to the right of the cryptocurrency name, you’ll see an arrow. Tap on it, and a list of available networks for the selected token will open. You can use any of the listed networks. Please note that the network you choose for the token must be the same as the transfer network you choose on the exchange when sending funds.

  • Why didn’t the money I sent to Tangem Wallet arrive?

    For each of the supported blockchains (networks), the Tangem secure chip generates a unique address. Many popular tokens exist on multiple networks, however, so users sometimes confuse addresses and send tokens on one network to an address on another network, making them inaccessible. In the Tangem app, it’s possible to access these tokens. You just need to create a custom token with the required address. You can find a step-by-step guide on how to do this via the link.

  • How do I transfer cryptocurrency, if the wallet doesn’t support the required network?

    If you can't find the token you need in the tokens list in the "Manage tokens" section, you can add a custom token to the wallet yourself.
    This feature is available for the following blockchains (networks): Arbitrum, Avalanche C-Chain, BNB Beacon Chain, BNB Smart Chain, Ethereum, Ethereum Classic, EthereumFair, Ethereum PoW, Fantom Opera, Gnosis Chain, Optimistic Ethereum, Polygon, RSK, Solana, TRON, Kava EVM and Cronos. If the required network/token is not in the "Manage tokens" section or in the above list, then this token/network is not yet supported by the wallet, and it cannot be transferred to wallets.

    To create a custom token, choose the "Manage tokens" section in the Tangem app, then tap on the "+" icon in the upper right corner of the token list.

    To add a token, you need the following inputs:
    1. The token's smart contract address. The address can usually be found on coinmarketcap.com or in the explorer (browser) of the corresponding blockchain.
    2. The network where you want to add the token. The Tangem app offers the following networks: Arbitrum, Avalanche C-Chain, BNB Beacon Chain, BNB Smart Chain, Ethereum, Ethereum Classic, EthereumFair, Ethereum PoW, Fantom Opera, Gnosis Chain, Optimistic Ethereum, Polygon, RSK, Solana, TRON, Kava EVM and Cronos.
    3. The token name (for example, Bitcoin) and token symbol (for example, BTC).
    4. Decimals determine the value into which one token can be split for transactions. This value can be found in the token overview in the explorer of the corresponding blockchain.
    5. BIP44 coin type. For this operation, "Default" is usually selected.

    For example, to add the BinaryX (BNX) token on the BNB Smart Chain network, you need to fill in the fields as follows:
    1. Contract address: 0x8C851d1a123Ff703BD1f9dabe631b69902Df5f97 You can see this contract address in the “Contracts” section via the link.
    2. Network: BNB Smart Chain.
    3. Token name: BinaryX.
    4. Token symbol: BNX.
    5. Decimals: 18. You can see the number of decimal places in the token card in the explorer.
    6. BIP44 derivation: Default.

    Detailed instructions are also available on our blog.

  • What do I do if I transferred XRP to Tangem Wallet, but the amount of XRP I received was 10 less than expected? What if I transferred XLM to Tangem Wallet, but received 1 less XLM than I should have?

    The XRPL and Stellar blockchains use the concept of accounts. To open an account on XRPL you need to deposit at least 10 XRP, while the minimum on Stellar is 1 XLM. When you open an account, these funds are reserved and remain unavailable for withdrawal. For example, if you deposit 30 XRP, 10 XRP will be reserved for creating an account, and the balance will show 20 XRP available to spend.

  • What does "Account is not created" mean in the XRPL/Stellar wallet?

    The XRPL and Stellar blockchains use the concept of accounts. To open an account on XRPL you need to deposit at least 10 XRP, while the minimum on Stellar is 1 XLM. When you open an account, these funds are reserved and remain unavailable for withdrawal. For example, if you deposit 30 XRP, 10 XRP will be reserved for creating an account, and the balance will show 20 XRP available to spend.

  • What Tag/Memo should I specify when transferring XRP/XLM/ATOM/TON/LUNA/LUNC to Tangem Wallet?

    Destination tag/Memo/Message is an additional address value in numeric and/or string form. It allows identifying the recipient of an XRP/XLM/ATOM/TON/LUNA/LUNC transfer on a centralized exchange (e.g., Binance, Coinbase).
    You do not need to specify a destination tag when sending XRP/XLM/ATOM/TON/LUNA/LUNC coins from an exchange to Tangem Wallet. Since you are the one in control of this address, the coins will automatically appear in your Tangem Wallet.
    That said, some exchanges still offer to specify a tag when withdrawing coins. In this case, you can specify any value of the tag — for example, any number or digit. None of these numbers are needed to get your coins.

  • Why am I credited in WETH when withdrawing ETH from an exchange?

    WETH (Wrapped Ethereum) is ETH stored outside its native network. If you send ETH on any network other than Ethereum, the tokens will arrive as WETH in Tangem Wallet.

  • How do I find out my wallet address?

    To get your wallet address, you need to:
    1. Open the Tangem app by scanning your card.
    2. Tap the "Manage tokens" button.
    3. In the list of tokens, find the required cryptocurrency using the search bar.
    4. To the right of the cryptocurrency name you’ll see an arrow. Tap it to reveal the list of available networks.
    5. Turn on the toggle (switch) of the network you want and tap the "Save changes" button. You may need to scan the card again.
    6. Once the token has been added to the main screen, tap on it and you’ll see the public address.

  • Does the wallet address stay the same for the entire time it’s used? Can I create multiple addresses for one token?

    All cryptocurrency wallet addresses remain unchanged. Public and private keys are changed only when you reset the card to factory settings and create a new wallet.

  • Why are the addresses of different tokens the same?

    Token addresses on the same network and addresses on all EVM-compliant blockchains are the same in order to facilitate the convenient transfer of funds.

  • What is the fee for transferring funds?

    Tangem does not charge any fees when transferring funds. Only a network commission is paid.

    This is a transaction fee that is paid to miners or validators. The fees vary depending on the network you use. For example, a Bitcoin transaction will have a different fee in comparison to transactions placed on the Bitcoin Cash, Ethereum or Litecoin networks. Fees can fluctuate depending on market demand and network capacity.

  • How do I choose a network fee?

    When sending crypto assets, the network fees you offer determine your priority in the queue of pending transactions. Miners will prioritize transactions that offer high fees. Choose high fees if you require fast confirmation or lower fees if you can wait a while to save on fees.
    Tangem offers three fee levels depending on the current network load: low, normal, and priority.

  • How do I find out the network fee for a token transaction?

    The size of the fee is displayed in the token sending window. Enter the destination address and transfer amount, and you will see the network fee.

  • Why is the "Send" button inactive?

    The network fee is always paid in the native coin of the network on which you are making the transfer. For BNB Smart Chain (BEP-20) tokens, the fee is charged in BNB, while for TRON tokens it’s TRX. You should check the availability of the relevant currency in your balance to make sure you can pay the fee.

  • What does rent on the Solana network mean?

    This is the type of commission used on the Solana blockchain. The Solana network charges a rent of 0.000002439 SOL every two days. Accounts that can't afford the rent are purged from the network. Deposit more than 0.00089088 SOL to your account to use it for free.

  • How do I buy cryptocurrency? How do I top up my Tangem Wallet using a bank card?

    The Tangem app allows you to buy cryptocurrency directly with your bank card via the integrated Mercuryo service. To do this, you should open the Tangem app by scanning your card and entering the access code. Then, on the main screen, choose the required cryptocurrency and tap the "Buy" button (or "Actions" and then "Buy"). After this, you will be redirected to the Mercuryo service. Detailed step-by-step instructions on buying cryptocurrency with a bank card through Mercuryo can be found via the link. Terms of purchase (available fiat currencies, supported cryptocurrencies, minimum/maximum limits, commissions, payment methods and non-operational countries) can be found on the Mercuryo website.

  • Why is the "Buy" button inactive on some tokens?

    Buying cryptocurrencies in the Tangem app is carried out through the Mercuryo partner service. The cryptocurrencies available for purchase through the service are listed on the Mercuryo website via the link.

  • What is the fee when buying cryptocurrency using a bank card?

    Buying cryptocurrency in the Tangem app is carried out through the Mercuryo partner service. Accordingly, the commission is set by Mercuryo, not Tangem. You can read more about the commissions for buying cryptocurrency using a card on the Mercuryo website via the link.

  • What do I do if I can't send a transaction?

    If you face an error when sending cryptocurrency from Tangem Wallet, please send a request in the Tangem app in the "Can't send transaction" window by tapping on the "Contact support" button.

  • How do I send cryptocurrency from Tangem Wallet?

    You can send cryptocurrency from your wallet in the Tangem app to a recipient address of your choice.
    To do this:
    1. Open the Tangem app by scanning your card and entering your access code.
    2. Select the cryptocurrency you want to send on the main screen.
    3. Tap the "Send" button.
    4. In the sending window, specify the recipient's address. Be sure to verify the copied and pasted addresses.
    5. Next, specify the amount to send or its counter value. You can tap the "Maximum amount" button to empty the address.
    6. You can change the fee level in the "Network fee" field. The default setting is "Normal".
    7. Verify all the inputs before you press the "Send" button.
    8. To sign the transaction, scan the card, enter the access code and scan the card again.
    After that, the transaction will be successfully signed and sent to the blockchain. The balance will be updated after some time.
    You can track the status of the transaction through the Explorer feature. To do this, go to the wallet overview in the Tangem app by tapping on the required cryptocurrency on the main screen and select "Transaction history".

  • How do I sell cryptocurrency? Can I withdraw money from Tangem to my bank card?

    The Tangem app allows you to sell cryptocurrency directly to your bank card through the integrated MoonPay service. To do this, you need to open the Tangem app by scanning your card and entering the access code. Then, on the main screen, choose the required cryptocurrency, tap "Actions", and then "Sell". After that, you’ll be redirected to the MoonPay service. Detailed step-by-step instructions on how to sell cryptocurrency through MoonPay can be found here.
    The terms of selling cryptocurrency (available cryptocurrencies, non-supported countries, fees, minimum sale amount) can be found on the MoonPay website via the link.

  • What is the difference between "legacy" and "default" addresses?

    There are two types of wallet address: SegWit and Legacy. In the Tangem app, SegWit is displayed as "default", and Legacy as "legacy".
    Using a SegWit address reduces fees by 30–40%, and the transaction processing speed is faster than with Legacy. We offer two types of addresses because not all exchanges support SegWit addresses.
    You can transfer funds using either of these addresses.

  • How long does it take to process a transaction?

    Transaction processing time depends not on the wallet but on the blockchain (network) where the transaction is being conducted. The speed of processing transactions is affected by the load on the given network.