10 Tips to Prevent Crypto Scams
Here are ten essential tips to help you safeguard your crypto assets and avoid falling victim to scammers and phishing attacks.
1. Avoid using seed phrases
Seed phrases are one of the biggest security risks in crypto. Anyone who obtains your seed phrase gains full access to your funds — permanently.
Tangem Wallet allows you to create a wallet without a seed phrase, eliminating this risk entirely. This is the recommended setup.
2. Never share your seed phrase or access code
No legitimate support agent — from Tangem or any other service — will ever ask for your seed phrase, access code, or bank card details. If someone asks for this information, it is a scam, regardless of how convincing they appear.
3. Be cautious of unsolicited emails and messages
Do not click links or download attachments from unexpected emails, direct messages, or social media posts.
Scammers may impersonate Tangem Support by using email addresses, usernames, or profiles that closely resemble official ones. Always verify the sender and ensure any communication claiming to be from Tangem comes through an official channel listed at tangem.com.
If in doubt, contact support directly at support@tangem.com.
4. Know how Tangem Support communicates
Tangem Support will never:
- Contact you first regarding wallet security issues, suspicious activity, or fund recovery. If someone unexpectedly reaches out claiming your wallet is at risk, treat it as a scam.
- Offer phone support or call you. Tangem provides customer support exclusively through official email and verified communication channels listed on tangem.com.
- Ask for your seed phrase, access code, or bank card details. This information should never be shared with anyone, including people claiming to represent Tangem.
- Ask you to transfer funds, "verify" your wallet, connect it to a website, or sign a transaction to resolve an issue or unlock your assets.
- Send physical letters by post. Tangem never contacts customers through postal mail. If you receive a letter claiming to be from Tangem, treat it as fraudulent. Do not follow its instructions. Instead, report it to our official support team.
If you're ever unsure whether a message is legitimate, contact us through the official support channels listed on tangem.com.
4. Verify websites before interacting
Before entering any information, always verify that you're visiting the official website.
- Carefully check the URL. Scammers often register domains that differ by only one character (for example, tangern.com instead of tangem.com).
- Ensure the website URL starts with
https://and shows a padlock icon in the address bar. Keep in mind that scammers can also obtain HTTPS certificates, so always verify the domain name as well. - Bookmark the official website to avoid mistyping the address.
6. Verify social media accounts
Scammers often create fake social media accounts, Telegram groups, Discord servers, and community channels that imitate Tangem.
Before interacting with any account claiming to be Tangem, check for a verification badge and cross-reference the account with links provided on the official website at tangem.com. Do not engage with messages from unverified accounts.
7. Watch for spelling and design errors
Fraudulent websites and emails often contain typos, incorrect colors, inconsistent design elements, or outdated logos. If something looks slightly off, treat it as a warning sign and do not proceed.
8. Protect your privacy
Avoid sharing information about your crypto holdings in public spaces — forums, social media, or group chats. Do not post your wallet addresses publicly. Scammers actively monitor these spaces to identify potential targets.
If you have a question or issue, contact support directly rather than posting about it publicly.
9. Be cautious with browser extensions
Fraudsters publish fake browser extensions designed to collect seed phrases and other sensitive data. Before installing any crypto-related extension, visit the official project website to confirm it exists and use only the link provided there.
Never install a wallet extension you found through a search engine or app store without verifying it first.
10. Be wary of unrealistic promises
If an offer sounds too good to be true, it is. Common scam formats include:
- Free crypto airdrops requiring wallet connection or seed phrase entry
- Offers to speed up a stuck transaction
- Services claiming to recover lost or stolen funds
- Investment schemes promising guaranteed returns
Once funds are sent to a scammer, they cannot be recovered.
