Contact Support & Community

Tangem support is available 24/7 and ready to assist you with any questions.

For technical help or inquiries: support@tangem.com
For order and delivery questions: store@tangem.com
For Tangem Pay questions: pay@tangem.com

You can also submit a request via our form: Submit a request.

We aim to respond within 24 hours.

Before contacting support

Many common questions are already answered in the Help Center. Check there first — you may find a solution right away. If you're not sure where to look, use the search bar at the top of the Help Center.

Community channels

You can connect with other Tangem users and stay up to date through official community channels. All links are available at tangem.com → Community section in the menu.

Important

• Tangem support will never contact you first. If someone reaches out to you claiming to be from Tangem, it is a scam.
• Only trust communication from official channels listed on tangem.com.
• Never share your seed phrase or access code with anyone — including anyone claiming to be a Tangem support agent.

FAQ

What information should I include in a support request?

To help us resolve your issue faster, include: a description of the problem, the steps you took before it occurred, your device model and OS version, and screenshots if applicable.

What should I do if I encounter a scammer pretending to be Tangem?

Do not engage. Report the account on the platform where you encountered it, and notify us at support@tangem.com.

Is there a phone number for support?

No. Tangem support is available by email and via the request form only. Any phone number claiming to be Tangem support is fraudulent.