How can I return an item?
Our return policy lasts for 14 days. If 14 days have elapsed since the date you received your parcel, we, unfortunately cannot offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition you received it in. The packaging does not necessarily need to be shrink-wrapped. To complete your return, we require a receipt or proof of purchase — please include it with the product you're returning.
Please do not send your purchase back to the manufacturer. To return your product, mail it to one of the following addresses based on your location:
United States: 1710 W 1000 North. STE 101-103. Springville UT 84663
European Union, United Kingdom, and Canada: Fully d.o.o, Tržaška cesta 40, 1000 Ljubljana, Slovenia
Other Countries: G/F, Chuan Kei Factory Building, 15-23 Kin Hong Street, Kwai Chung, New Territories, Hong Kong (Entrance at Kin Chuan Street)
香港新界葵涌健康街15-23 號泉基工業大廈地下 (正門由健全街入)
You will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable.
For your reference, our return policy is available here.
To help us process your return quickly, please email the order number, tracking number and carrier details to store@tangem.com after shipping the item. This will allow us to monitor the return and confirm its arrival at our facility.
If you have any questions about returning an item, please contact us at store@tangem.com.