Delivery & Order Tracking

• What is the cost of shipping?

  The shipping cost depends on the order’s destination. Find the estimate for your country here. 

• How long does shipping take?

  The delivery time varies from 2 to 20 business days, depending on the destination address. Check the full delivery timeline table for more details here.
  
  

  Once your order is processed and handed over to the courier service, you will receive an email with a tracking number. You can use this tracking number to:
  1. Track the location of your parcel;
  2. Get an approximate delivery date;
  3. Receive an alternative tracking number for your order.

• Where are Tangem warehouses located?

  We ship from three different warehouses located in Hong Kong, the USA, and Europe.

• Will I have to pay customs fees?

  Customs duties and taxes may apply depending on the shipping destination. The customer covers import costs, while Tangem covers export costs. The customer is responsible for all fees imposed during or after shipping (tariffs, taxes, etc.).

• Can I change the shipping info after I’ve placed an order?

  If you need to change the shipping information for an order that has not been shipped yet, you can submit a request to our support team at store@tangem.com.

  
  However, modifying the shipping address is impossible if the package has already been shipped. We typically send out packages within 24-72 hours after an order is placed.

  
  Note: During peak periods, when there is high demand and the warehouse is at full capacity, it may take longer to process your order.
  Some orders are promptly shipped after they are placed. Therefore, we cannot guarantee that we will be able to modify your order before it is shipped. Please review your order carefully before placing it.

• When will my order ship out?

  Your order will be processed and shipped within 3-5 business days, provided the stock is available.

   

  Note: During peak periods, when there is high demand and the warehouse is at full capacity, it may take longer to process your order.

• What can I do if I haven't received the tracking number for my order yet?

  Once your order is processed and leaves the warehouse, we will send you an email notification with the tracking information. Please check your spam folder and check the email you entered when placing your order.

  
  Note: During peak periods, when there is high demand, and the warehouse is at total capacity, it may take longer to process your order.

• How can I track my order?

  Once your parcel is ready to ship, we will email you a tracking link. Once the parcel arrives at its destination country, you can track its progress through your country's postal service website. You can access the alternative tracking number by following the link we sent you via email.

• What should I do if the wallet delivery tracking number is not updated?

  If your order is currently in international transit to its destination country, there may be a delay in updating the tracking number. The tracking number will be updated as soon as the vehicle transporting your parcel has landed for transshipment or in the destination country.

  
  Please contact our customer support team if you have been waiting for your package longer than expected. They will do their best to help you track your package.

• Can I apply a discount to an order I’ve already placed?

  No, discounts and special offers do not apply to orders already placed. You have to place a new order to qualify for a discount or special offer.

• Can I refuse to take delivery of my order?

  Your order will be automatically returned to our warehouse if you refuse the receipt of your package. You will be refunded as soon as we receive confirmation from our warehouse that your parcel has been returned.

• What should I do if my package is damaged?

  If your package arrives damaged, kindly submit a request and a photograph of the affected product at store@tangem.com. Our support team will promptly assist in resolving the issue.

• How do I cancel my order?

  You can submit a request for order cancellation. Our support team will assist as soon as possible. We will send an order cancellation email once your order has been successfully canceled.
  
  Note: If an order has already been sent, it cannot be canceled anymore. We appreciate your understanding.

   

• Why is my box different from what is shown on the website? How can I check if the product has been tampered with?

  Your Tangem Wallet packaging might have a different design due to slight modifications we made over the years. However, the cards and their in-built chips cannot be physically modified. Additionally, the Tangem firmware cannot be altered in any way.

   

  The Tangem app can accurately verify:
  — Tangem produced the card;
  — The card has authentic Tangem firmware.
  Thanks to its end-to-end certification, it is completely safe to purchase anywhere and from anyone. However, ensure that you have completed the following steps before using the cards:
  1. Install the official Tangem app.
  2. Scan any of the cards in the app. It should prompt you to create a wallet; If they don't, reset all of them to factory settings.

• Why does Tangem need my Tax ID for shipping?

  Providing a Tax ID or Tax Identification Number ensures a smoother customs clearance, reducing delivery times and the risks of parcel loss due to missing or incorrect information. 

• Is there a reseller in my country?

  Check the updated list of our resellers here: Partnership program - Tangem.

• How do I check the status of the customized wallet pre-order?

  The delivery information on the pre-order is usually available on the pre-order landing page. Otherwise, please check your email for more detailed information.

• Do you have a free shipping option?

  Complimentary shipping is available on all orders above $100, excluding VAT (except for orders for the ring).