Returns & Refunds

• How can I return an item?

  Our policy is valid for 30 days after you have received your parcel. To be eligible for a return, your item must be unused and in the same condition you received it in. It must also be in its original packaging. To complete your return, we require a receipt or proof of purchase.
  
  

  Please do not send your purchase back to the manufacturer. To return your product, you should mail it to:

  Address: G/F, Chuan Kei Factory Building, 15-23 Kin Hong Street, Kwai Chung, New Territories, Hong Kong (Entrance at Kin Chuen Street).

  Contact person: Ball Li.

  Tel no: (852) 2422 3162.
  
  

  You will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable.
  
  

  If you have any questions about returning an item, please contact us at store@tangem.com.

• How can I get a refund?

  If applicable, once your return is received and inspected, we will email you to notify you that we have received your returned item. We will also notify you with regard to the approval or rejection of your refund. If you are approved, your refund will be processed and your credit card or original payment method will automatically be credited within 1–3 business days.
  
  

  If applicable, check your bank account again if you haven't received a refund. If you still haven’t received it, contact your credit card company – it may take some time before your refund is officially processed. The next step is to contact your bank. Processing refunds often takes some time.
  
  

  If you've done all of the above and still haven’t received your refund, please contact us at store@tangem.com.

• If the Ring size doesn't fit me, how can I return/exchange the set?

  Please make sure to check out our YouTube tutorial or read the guide "How to Measure Your Tangem Ring" to avoid any mistakes. Here’s another idea: consider wearing the ring as a pendant for a fresh and stylish look.
  
  Unfortunately, the ring cannot be exchanged or returned if you chose the wrong size. However, if you have technical troubles, please contact our support team at support@tangem.com, and we will provide further assistance.