Acquisition

• Where to buy Tangem Wallet?

  You can order a wallet on the official website tangem.com with delivery to any country (except Belarus and Ukraine).

  In Germany, you can also buy the wallet on Amazon and at the following offline stores:

  1. Mix Markt, Leipziger Strasse 1, 63179 Obertshausen.

  2. Mix Markt, Richard-Wagner-Strasse 32, Offenbach am Main 63069.

  3. Кристалл, Düpheid 36, Hamburg, Deutschland.

  4. Радуга, Maimoorweg 68, 22179 Hamburg, Deutschland.

  5. Mix Markt, Berliner Freiheit 9b, 28327 Bremen-Vahr Bremen.

  6. Mini-Markt, Am Neugrabener Bahnhof 34, 21149 Hamburg.

  7. Rehna-Markt, Reuterstr. 41a, 25436 Uetersen bie Hamburg, Deutschland.

  8. Mix Markt, Friedrich-Frank-Bogen 81, 21033 Hamburg-Bergedorf , Deutschland.

  9. GeoVino, Hoheluftchaussee 53, 20253 Hamburg, Deutschland.

  10. Intermarket Юбилейный, Möllendorffstr. 47 – 48, 10367 Berlin Berlin (Lichtenberg).

   

  Tangem cards are also available on Amazon for Italy, Spain, the Netherlands, the USA, Mexico, Canada, and France.

  In Australia and New Zealand, you can also buy Tangem Wallet on hardwarewallets.com.au.

  In Armenia — on Ucom.

  In Azerbaijan — on Kontact.

  Delivery to Ukraine is temporarily unavailable, and we are looking for new delivery methods for the region. When the opportunity arises, we will inform our community on our Telegram channel.

• Is Tangem Wallet delivered to my country?

  You can order a wallet on the official website tangem.com with delivery to any country (except Belarus and Ukraine).

• What payment methods are available?

  We accept all major credit cards, PayPal, cryptocurrency (BTC, ETH, LTC, USDC (ERC20, Polygon), DAI (ERC20), BCH, USDT (ERC20), MATIC, and WETH (Polygon)), and wire transfer.

• Is there a minimum order value?

  No, you can place an order at any cost depending on the price of the chosen item on our website.

• What is the cost of shipping?

  Free worldwide shipping is included.

• Will I have to pay for customs fees?

  Depending on the shipping destination, customs duties may apply. Export costs are covered by Tangem, while import costs are covered by the customer. All fees imposed during or after shipping are the customer's responsibility (tariffs, taxes, etc.).

• Where can I buy Tangem Note?

  Tangem Note is sold exclusively in local stores.

  In Germany, you can buy Tangem Note on Amazon and at the following offline stores:

  1. Mix Markt, Leipziger Strasse 1, 63179 Obertshausen.

  2. Mix Markt, Richard-Wagner-Strasse 32, Offenbach am Main 63069.

  3. Кристалл, Düpheid 36, Hamburg, Deutschland.

  4. Радуга, Maimoorweg 68, 22179 Hamburg, Deutschland.

  5. Mix Markt, Berliner Freiheit 9b, 28327 Bremen-Vahr Bremen.

  6. Mini-Markt, Am Neugrabener Bahnhof 34, 21149 Hamburg.

  7. Rehna-Markt, Reuterstr. 41a, 25436 Uetersen bie Hamburg, Deutschland.

  8. Mix Markt, Friedrich-Frank-Bogen 81, 21033 Hamburg-Bergedorf , Deutschland.

  9. GeoVino, Hoheluftchaussee 53, 20253 Hamburg, Deutschland.

  10. Intermarket Юбилейный, Möllendorffstr. 47 – 48, 10367 Berlin Berlin (Lichtenberg).

   

  Tangem Note is also available on Amazon for Italy, Spain, the Netherlands, the USA, Mexico, Canada, and France.

  In Armenia, you can buy Tangem Note on Ucom.

  In Azerbaijan — on Kontact.

• Can I order a wallet to Ukraine? When will delivery to Ukraine be available?

  Delivery to Ukraine is temporarily unavailable, and we are looking for new delivery methods for the region. When the opportunity arises, we will let our community know on our Telegram channel.

• Is it possible to buy a wallet in Europe? Is there a list of stores?

  In Europe, you can order Tangem Wallet from the official website tangem.com, as well as buy the wallet in the following stores in Germany:

  1. Mix Markt, Leipziger Strasse 1, 63179 Obertshausen.

  2. Mix Markt, Richard-Wagner-Strasse 32, Offenbach am Main 63069.

  3. Кристалл, Düpheid 36, Hamburg, Deutschland.

  4. Радуга, Maimoorweg 68, 22179 Hamburg, Deutschland.

  5. Mix Markt, Berliner Freiheit 9b, 28327 Bremen-Vahr Bremen.

  6. Mini-Markt, Am Neugrabener Bahnhof 34, 21149 Hamburg.

  7. Rehna-Markt, Reuterstr. 41a, 25436 Uetersen bie Hamburg, Deutschland.

  8. Mix Markt, Friedrich-Frank-Bogen 81, 21033 Hamburg-Bergedorf , Deutschland.

  9. GeoVino, Hoheluftchaussee 53, 20253 Hamburg, Deutschland.

  10. Intermarket Юбилейный, Möllendorffstr. 47 — 48, 10367 Berlin Berlin (Lichtenberg).

  Tangem cards are also available on Amazon for Italy, Spain, the Netherlands, and France.

• How safe is it to buy a wallet on Amazon, Wildberries, and other marketplaces?

  Tangem cards cannot be physically modified, as there is a monolithic chip inside the card. Tangem cards cannot be modified in terms of software.

  The official app can accurately check the following:

  — that the card was produced by Tangem;

  — that the card is flashed with Tangem software.

  It is entirely safe to buy even in the underpass, thanks to end-to-end certification. Most importantly, note that:

  1. You have installed the official Tangem app.

  2. Cards should prompt you to create a wallet. If not, reset the cards to factory settings.

• Can I buy one Tangem Wallet card?

  Tangem Wallet is sold only in a set of 2 or 3 cards. Additional cards are needed to create a backup. So, if one of the cards is lost or stolen, the backup cards will help restore access to the wallet, and the access code — to prevent an intruder's transfer of your money.

• Is it possible to order Tangem cards with a custom design?

  We produce custom design cards for bulk orders. If you want to order custom cards, please get in touch with us at [email protected]

• How can I get a discount when I buy a wallet?

  We are currently not running any promotional campaigns. We always announce these on our socials. You can subscribe to them here: Twitter, Telegram, and Instagram. Make sure you follow those to stay on top of fresh news!

• Can I place an order for a legal entity?

  The recipient must be an individual. For this purpose, when placing an order, it is necessary to specify the first and last name, email, and phone number of the person for whom the order is intended.

• When will my order ship out?

  It takes up to 3 business days to send your package to the courier from the moment you place an order on the website.

• How long does shipping take? How can I track my order?

  The average delivery time for each country/region can be found below. Please note that the time is given in business days from the moment the order is received by the courier. After your order is processed and passed to the courier service, you will receive a tracking number by email, which you can use to:

  1. track the parcel,

  2. see the approximate date of delivery,

  3. get an alternative number to track your order.

  Once the parcel is in the destination country, you can track its location on the website of the local shipping company.

  If necessary, please contact Tangem Support, including your order number. We will contact the courier service as soon as we receive the information. 

   

  Average delivery time by countries/regions:

  Africa, Antarctica, Asia, Australia/Oceania, North America, South America, non-EU European countries — 5-20;

  Austria — 5;

  Belgium — 4;

  Bulgaria — 7;

  Croatia — 11;

  Cyprus — 6;

  Czech Republic — 5;

  Denmark — 6;

  Estonia — 8;

  Finland — 8;

  France — 6;

  Germany — 6;

  Greece — 11;

  Hungary — 7;

  Ireland — 7;

  Italy — 4;

  Latvia — 7;

  Lithuania —7;

  Luxembourg — 4;

  Malta — 7;

  Netherlands — 4;

  Poland — 8;

  Portugal — 5;

  Russia — 2-17 (depending on the selected region; more exact delivery time is available when placing your order);

  Romania — 7;

  Slovakia — 7;

  Slovenia — 8;

  Spain — 6;

  Sweden — 8;

  United States of America — 7.

• What to do if I haven't received the tracking on my order yet?

  As soon as the order is processed and leaves the warehouse, we will send you a notification with tracking information by e-mail. It takes 1-3 business days to process an order and transfer it to the courier. If you have not received tracking information, please contact us at [email protected].

• What to do if the wallet delivery tracking is not updated?

  If the parcel is in international transit to the destination country, there may be delays in updating the tracking. The tracking will be updated as soon as the plane with the parcel has landed for transshipment or in the destination country.

• How can I return an item?

  Our policy lasts 30 days after you receive your parcel. To be eligible for a return, your item must be unused, and in the same condition, you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.

  Please do not send your purchase back to the manufacturer. To return your product, you should mail your product to:

  Address: G/F, Chuan Kei Factory Building, 15-23 Kin Hong Street, Kwai Chung, New Territories, Hong Kong (Entrance at Kin Chuan Street).

  Contact person: Ball Li.

  Tel no: (852) 2422 3162.

  You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

  If you have any questions about returning an item, please contact us at [email protected].

• How can I get a refund?

  If applicable — once your return is received and inspected, we will email you to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original payment method within 1-3 business days.

  If applicable, recheck your bank account if you haven't received a refund. Then contact your credit card company; it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted.

  If you've done all this and still have not received your refund, please contact us at [email protected].