Acquisition

  • What payment methods are available to purchase Tangem cards?

    We accept all major credit cards, PayPal, cryptocurrency (BTC, ETH, LTC, USDC, DAI, BCH) and wire transfer.

  • Is there a minimum order value?

    No, you can place an order at any cost depending on the price of the chosen item on our website.

  • Is it possible to order Tangem cards with a custom design?

    We produce custom design cards from 10,000 units only. If you want to order custom cards, please contact us via [email protected].

  • What is the delivery time after placing an order?

    An average delivery time is from 5 to 20 business days from the moment the courier receives the order. However, the exact timing depends on the recipient country. Moreover, as airlines regularly cancel flights and COVID-19 has its own impact, many courier services are being heavily delayed or suspended. If you wish to receive detailed information on your package, please send a letter to [email protected].

  • What country can I order a Tangem сard to?

    We deliver Tangem сards worldwide.

  • What is the cost of shipping?

    Free worldwide shipping is included if your order is over 40$. Otherwise, the shipping cost will be calculated automatically depending on the country to which you want to place an order. If you would like to receive detailed information on this matter, please send a letter to [email protected] indicating the country to which you wish to place an order.

  • Will I have to pay for customs fees?

    Depending on the shipping destination, customs may apply. Export costs are covered by Tangem, while import costs are covered by the customer. All fees imposed during or after shipping are the customer's responsibility (tariffs, taxes, etc.).

  • How can I track my order?

    As soon as your order has left the warehouse, we will send you a notification with tracking information by e-mail. If you can’t find it, please contact us at [email protected].

  • When will my order ship out?

    It takes up to 3 business days to send your package to the courier from the moment you place an order on our website.

  • How can I return an item?

    Our policy lasts 30 days after you receive your parcel. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer. To return your product, you should mail your product to: Tangem AG, office 231, G/F, 54 Jervois Street, Sheung Wan, Hong Kong You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you have any questions on returning an item please contact us by [email protected].

  • How can I get a refund?

    If applicable - Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, on average within 1-3 business days. If applicable - If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].